By combining your organisation's internal processes into Jackaroo's single database we can save you time and money.

Key Features

• Jackaroo's Home form allows full integration of MS Outlook for emails, calendaring, tasks etc and a section for Team Discussion on matters relevant to the entire department and knowledge sharing;

• Single User or Multi User allows your entire IT department to share information from Jackaroo via the Help Desk form, opening with the calls that have been assigned to the logged on user;

• Imagine a form where IT professionals can keep track of their entire data and voice network from hub to PC to user, and from PABX to phone to user;

• Jackaroo has the ability to create a query on data, format it and export it to Microsoft Excel, Word etc for further analysis and reporting;

• User Level Security has been incorporated whereby an administrator can define exactly which forms and data users can open, view, edit, delete and add to;

• Full Audit trails that record when data in a field is changed. Jackaroo reports what the data first was, what it was changed to, who changed it and when they changed it;

• A full Purchase Ordering system to keep track of what was purchased from what supplier, who purchased it and who authorised the purchase;

• Personalise your forms to display different background pictures;

• Automatic Emailing on Fault status changes keeping employees up to date on the logged calls;

• Change Management feature that allows you to inform all employees of planned service outages;

• Plus inter-departmental charging of Parts, Labour etc.

The Forms

Jackaroo's data entry forms include:

• Home Form - For email, calendaring, tasks etc and team discussions.

• Help Desk - Contains all the calls that have been logged to the IT Help Desk.

• Knowledge Base - Lets you call on a powerful knowledge base to help resolve help desk calls.

• IT Network - Lists all the connections that make up your IT Network.

• Software - Manages all software and installations that an organisation has.

• Asset - Contains the details of each asset in your organisation like printers, hubs, PABX's etc.

• Purchase Order - Allows you to raise a purchase order to a contact.

• Contact - The details of all your contacts like suppliers, trades etc.

• Employee - The details of each employee in your organisation.

• Department - Lets you define the different departments in your organisation.

• Internal Phone List - The contact details of employees within the organisation.

• Setup - The details of your organisation like company address.

• Tax Code - All the tax codes and rates that can be used within Jackaroo like GST at 10%.

• User Options - Options that can be set by each individual user to customise Jackaroo IT.

• Password - Used by a user to change their password.

• Security - Used only by the administrator to define each user's security level.

• Audit - Lists every data entry/change made by each user of Jackaroo.

• Call Type - Lets you enter all the different types of calls and subcategories of help desk calls.

• Change Management - For planning and controlling all infrastructure changes in your organisation.

• Item - Contains items that you can charge in interdepartmental charging to resolve help desk calls;
• and many many more.

We develop Jackaroo specifically for you using your ideas and suggestions. Jackaroo is based entirely on your needs, so before we commence any new development for Jackaroo we put our ideas to every registered user of Jackaroo for their comments and suggestions.

With 6 monthly updates, Jackaroo's users will benefit by having the latest possible technologies and advancements as soon as they are available.

Please contact Ian Baker at Jackaroo Solutions on +61 3 9444 8025 or email Ian for further information on how Jackaroo can assist you in your organisation or complete our info request form.

Pricing

No longer do you have to pay a software company an arm and a leg to get peace of mind in using their product. With Jackaroo IT you only pay for support, that's all, which includes the full Jackaroo IT product, full support, 6 monthly upgrades and any enhancement that you require that most other users would also like - it's all included.

Client Testimonials

“Looks good, everything we spoke about and more is in there. Good product!”

“The Helpdesk and Change Management form in Jackaroo IT makes our job easier.”

“the buttons down the side of the screen for the forms is a good idea.”

“The network form is now much more easier to use!”

“Good work – what else can you guys put in there.”

“Jackaroo IT is so smooth and intuitive to use it leaves everything else behind the times.”